MTN Ghana says they are engaging with various stakeholder in the construction industry to reduce the rate of fibre cable cuts.
Regional Technical Head of MTN; Charles Osei Akoto revealed in a media interaction that most of the challenges being faced by the network is due to cable cuts.
“Network interruptions are not due to equipment malfunction but rather due to fibre cable cuts during construction works. When there is a cut like that, the whole system begins to suffer” he stressed.
He explained that customers will enjoy a near-perfect network if the fibre cuts were stopped.
To this end, the largest telecommunications company in Ghana is engaging various entities whose work may result in fibre cuts as a means of creating awareness of the cables and reaching some consensus towards the reduction of fibre cuts.
Mr. Charles Osei Akoto was speaking during MTN’s interaction with customers at Adum.
He hinted that the interactions were to help pick useful feedback in order to improve service delivery to their customers.
108 MTN agents were involved in the event, moving from shop to shop in teams of eight to talk to customers.
Mr. Osei Akoto believes that such interactions have impacted positively on their subscriber base and has helped produced satisfied customers. He also highlighted the fact that MTN has set this year as “the year of the customer” and hence will not spare any effort in ensuring their customers get the desired results from them.
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