Vodafone Ghana, an open letter to the CEO: Vodafone increases charges for an internet service that gets worse.

Dear CEO

vodafone_logoThe money is not the issue but now being informed that I need to pay 250Ghc per month instead of 200Ghc for an ADSL service which fails to work sufficiently well enough to enable me to download all that my 200Ghc pays for is a huge issue. May be Vodafone Ghana should carry the slogan, “Pay More and Get Less”.

I waste so much time trying to download; expecting to view my download but instead time and time again seeing the message “Failed – Network error”. I try and re-try and failure after failure occurs.

Mr CEO, don’t you think it would be a good idea to fix your system so that I can use what I already pay for before you charge me extra for what your system already fails to supply me with?

At times the downloads work well and quite fast, and I get excited to think all is fine but suddenly failure after failure after failure occurs. These failures seem to happen at certain times and I suspect your infrastructure cannot handle the peak and near peak periods. If this be the case or even if the problems are in another area how dare you increase the charges without fixing the problems first! Shame on you Mr CEO and shame on Vodafone! May be Mr CEO, Vodafone is attempting to cash up for its Fibre Optics outlay by charging existing clients for a service Vodafone fails to supply. Not a good approach to business Mr CEO. Shame, shame and shame again!

I have no problem with paying the extra charge if I can have the Vodafone ADSL to work to the extent that your advertising suggests and for what I pay for. I just want a service that works consistently and properly, and which doesn’t waste my time having to re-try downloads time and time again. My family and I have largely given up on phoning the Vodafone help line and reporting faults.

Yours sincerely
Peter Cunningham

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