Ghana Business News-MTN officials yesterday mingled freely with petty traders as well as others at Dr Mensah, a popular market arena in Kumasi. This move emanates from the company’s commitment to the welfare of the numerous customers in Ashanti Region.
Taking advantage of the occasion, customers also asked pertinent questions from the officials and got explanations to them.
Dominant among the questions were issues about mobile money fraud and network challenges.
Others also got explanations as to how they could get their handsets to perform tasks faster on the network.
Dorcas Kusi, a 30 year old plantain seller told the Ghanaian Observer newspaper that she had been receiving calls from unknown persons asking her to check her mobile money wallet for some funds accidentally sent to her.
She said but for the education she had had during a previous visit by MTN officials at the arena she would have fallen prey to the trick.
Baffuor Asamoah, a mobile phone dealer also recounted series of text messages asking him to pay something in order to receive a prize he was told to have won from MTN.
He noted that but for him knowing how to inquire from MTN officials by dialing the short code to the customer care unit he would have been swindled.
In a chat with this reporter, Nii Adotey Mingle, General Manager-MTN Northern Business District expressed delight at the opportunity to engage with its numerous customers in Kumasi particularly petty traders and those in the small and medium scale business zone.
He described the interaction with the people as revealing since it afforded the team the opportunity to learn at first hand common challenges customers seem to face in Kumasi.
The customer engagement drive, the General Manager mentioned is one initiative MTN cherishes and is committed to intensifying it to obtain prompt feedback as well as work on services the company is rendering to the public.
Mr Addotey, however, cautioned that on no occasion should anyone reveal his or her mobile money pin since that will be giving your consent to be duped
”Coming here and gauging the views as we interacted with the people who are mainly MTN customers we are happy to report the successes of our engagement drive as more people are now alive to their responsibilities to prevent fraud and check for false messages that are sent to their phones by fraudsters”, Nii Adotey Mingle stressed.
What do you think about this piece? Share your comment in the comment thread and share the story using the social media buttons above. Thank you.