MTN Mobile Money incurrs customers’ displeasure with double charge policy

…..merchants suffering consequences

mtn-mobile-moneyMTN mobile money merchants, subscribers and users of the service seem unhappy with what they consider exploitation by the mobile telephony giant.

A few weeks ago, the MTN mobile money service started charging one percent deposits and another one percent during withdrawal without recourse to your subscription status. Previously, subscribers were only charged at the point of withdrawal and not on deposits. has been gauging public response to the change and merchants our reporters spoke to complained bitterly, explaining that their businesses are already suffering greatly.

“Some people come and when they are informed of the charges just leave whilst others turn around to buy airtel SIMs to enable them use that service instead”, one merchant near KNUST revealed. Another, who only deals with MTN Mobile Money revealed he has resorted to selling pendrives and other electronic items because his business has been affected markedly since MTN raised their charges.

Some also complain they were not given any notice prior to the change.

Subscribers spoke to expressed their displeasure at the new situation and many hoped MTN officials would reverse the decision. Some students at the KNUST said they had since stopped using the service and would rather their benefactors sent them money through their regular bank accounts.

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