Ghana News-Nii Adotey Mingle, General Manager of MTN-Northern Business District has reiterated the company’s commitment to ensuring its customers get the best of services.
Speaking to the Ghanaian Observer Newspaper in Obuasi during a stakeholder engagement, Mr Mingle said MTN is practically doing everything possible to give its numerous customers seamless service.
According to him, the company values the contributions and suggestions of its customers, adding this explains how MTN takes time to conduct outdoor engagements to get information and work on feedback.
At these forums, the GM noted that the company takes criticisms as well as suggestions so that it can work on to give its customers better and deserving services.
‘’We as a company is determined to give our customers the best of services including network and data services’’, Mr Mingle stressed.
Speaking to this reporter, Mr Charles Osei-Akoto, Technical Head, Network Services, said the company is resolved to deal with all issues customers have on the network.
He noted all concerns on the MTN network are channeled into its operations, noting the technical department works 24 hours to restore all challenges.
Mr Akoto, however, expressed worry at the rate its fiber optic cables are cut by thieves and miscreants in the Ashanti Region.
This, he noted brings about network challenges but observed the company is determined to deal with all issues emanating on its choicest brand.
Sampson Kwarteng, a mobile money vendor expressed delight about the education he has gotten from MTN officials at the forum.
Formerly, he noted fraudsters had been terrorizing him and feared that one day he may fall into their trap.
But with the education that without his pin-number getting noticed no one can dupe him he was good to enjoy his business.
Mary Aborampah, on her part said the MTN-AYO platform has enabled her to have a mobile form of insurance policy against sickness and unforeseen circumstances.